![]() In criminal law, fraud is the crime or offense of deliberately deceiving another in order to damage them – usually, to obtain property or services from him or her unjustly. Previous experience utilizing computer applications, analyzing information, investigating / researching accounts, as needed, and making logical decisions, strongly preferred.If you’ve been victimized, see How to Report Online Fraud.High degree of accuracy (data entry, communication, assessments) and attention to detail in all aspects of job functions.Strong working knowledge of card processes, including disputes, chargeback and card investigations.Flexible and willing to work at a rapid pace within strict time frames including nights and weekends.Previous experience with First Data systems is a plusSummary of Qualifications :.Prior experience with card case management software preferred.Two (2) years’ prior relevant card and / or card fraud experience in bank operations environment, and related customer service experience preferred.Performs other job duties as assignedEducation and Experience :.Makes sound decisions and takes appropriate actions in the best interest of our clients and / or customers.Maintains thorough and current knowledge of all applicable federal, state, and local regulations (including but not limited to all FCRA requirements, FDIC Red Flag Guidelines) as well as internal policies and procedures and client’s requirements.Works with merchants to ensure all recovery efforts are sustained for chargeback, merchant credit.Performs / originates chargebacks on POS / ATM PIN cases to ensure recovery and minimize loss to clients according to the facts of the case.Communicates with internal team members, members, and / or vendors via phone, email, and in-person to obtain additional investigation information working to maintain account holder privacy and data integrity while avoiding 3rd party disclosure.Performs investigations on card cases categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.Takes action to ensure that regulatory (Reg E and Z and any other applicable Regulation) and compliance requirements are met with respect to the card case, and remediating immediately if they are not being met.Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the client.Logs, investigates, updates, and maintain card cases accurately in case management platform.Assesses incoming card fraud cases to determine impact to client and cardholder, prioritizing those cases that have particular monetary or reputational impact, and taking action to ensure those cases are worked accurately, comprehensively, and timely so that no opportunities are missed. ![]() ![]()
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